Frequently Asked Questions
General
How far in advance can I reserve an inflatable?
Peak season is from May to September and we recommend booking a couple months in advance, but you can make a reservation up to 6 months in advance.
What is the youngest age that can jump in a bouncer?
The minimum age is 2 yrs old and up.
What is the weight limit?
250 lbs per person or 7 kids per turn.
How soon do we pay for the reservation?
We require a 10% deposit while booking the reservation and then the balance is collected during set up.
Delivery
How long do I receive the inflatable?
Depending on your start time, we try to guarantee a 6 hour rental.
How does your scheduled delivery process work?
All bounce house deliveries are made according to a route that is established in advance and is created specific to each day of deliveries. Therefore, it is essential that you provide us with both the start time AND end time of your event and notify us promptly if there are any changes to either time. You may need to be available as early as 8 AM for delivery. SPECIFIC DELIVERY TIME WILL BE PROVIDED CLOSER TO YOUR RENTAL DATE!
Do you have any delivery restrictions?
We no longer deliver to EAST Portland, West Linn, Wilsonville, or Tualatin, and we are no longer able to accept reservations at apartment complexes, trailer parks, or campgrounds. This change in our policy is due to huge insurance spikes and parking limitations when delivering to these locations. We are sorry for the inconvenience and please contact us with any questions.
What does it mean to be a route-based business?
As a small business based in Hillsboro, Oregon, we have to work around our limited resources. We often have customers ask us about renting bounce houses in Portland’s Eastern suburbs and even up in Washington. With a large, and rapidly growing, customer base, it becomes less and less feasible to include drop off and pick up points further away. Each night, we set our routes for the following day depending on party start times, locations, and end times. With the majority of our customer base being located in the West metro area, it becomes too time-consuming to travel to the far East metro or Vancouver to do a drop-off and later a pickup. It bottlenecks us in our ability to serve our other customers, and we pride ourselves on giving each of our customers a great experience. We never want to lose touch with our customers, and we especially never want to leave any of them with a poor rental experience.
In addition to the delivery range limitations we have, we are often also asked by our customers to provide exact delivery and pick up times. Due to the nature of being a route-based business, and dealing with traffic, conversations with parents, equipment setup, and of course dealing with the day-to-day tasks involved in running a business, we cannot often provide an exact delivery or pick-up time in most circumstances. The advantage of us running our business this way is that you will end up getting your inflatable bounce house much longer than the average 4-hour time slot our competition provides. What we can promise you is, we will get you your bounce house rental before your party starts, and we will pick it up after your party ends. If you have specific time restraints, please let us know this, and we will do our best to work with you.
With all that said, we limit our delivery range to be fair to our customers and to maintain a high level of customer service. At some point in the future, as our company grows, we very well might expand our range and be able to offer more rigid timing for pick up and delivery. Please understand that we work hard to provide the best service we can offer to as many people as we possibly can, and at this point, that requires us to limit our offerings to some degree. Check back often to see if we have increased our delivery range! We are growing quickly and look forward to serving more happy customers in the Portland area.
Thank you for your loyalty and for consistently rating us as the best bounce house rental company in the Portland area.
Will Call
What are your will call hours?
Every Friday from 12:00 PM to 4:00 PM Pacific Time.
What's involved with the setup process?
Park as close as possible to your intended space, or closest gate to back yard (if applicable). With 2 adults, simply pull out the inflatable onto the ground and load it onto a hand truck.
For the access path to the space (usually a backyard), you will need a minimum clearance of 3 feet wide to allow for the rolled-up inflatable and hand truck (dolly) to pass through. If additional space is needed it will be listed on our website under each specific rental. You will need a minimum of fourteen feed overhead clearance.
Once you have determined you have enough space for the rental you’ve selected, place a large commercial tarp down, and then place the inflatable towards the back end of the tarp. This will allow you to properly roll the inflatable up when you are done using it since you always roll the inflatable up from the entrance to the back. So, when you are UN-ROLLING the inflatable for placement you would start at the back of the tarp, and roll it out toward the front entrance. Don’t worry, if you accidentally unroll the inflatable backward just simply do a 180 and flip it around on the ground before inflating.
Run an extension cord from your outside outlet to a location near the inflatable.
Unfold both sides of the inflatable and then attach the nearest blower tube to the blower neck, and use the provided strap to tighten around the tube to the blower neck (we will also show this process in person).
After the blower is attached, zip-up any Velcro zipper flaps. Jumpers have 1 zipper flap and combos normally have 2 zipper flaps.
After you have confirmed that you have enough overhead clearance (a minimum of 14’) turn the blower on. The inflatable will take at least 1 minute to inflate.
After the rental equipment is inflated, stake it in at all 4 corners with a mallet by tapping a minimum of 50% of the stakes into the ground. For safety reasons, cover each stake corner with provided safety cones. If you are using sandbags, no cones needed.
The inflatable will already be cleaned by us, so the last thing you need to do is place the A-frame rule board over one of the front corner stakes and text us a photo of the completed process. Once you text us a photo of the inflated rental equipment, we will text you asap with approval or necessary changes. Then it’s time to enjoy!!
How do I take them down and roll them up?
The first thing you want to do when finished with rental equipment is clear out any toys, balls, or anything that might have been accidentally put in there by a child. Once the unit is cleared, turn the blower off, and then unzip all Velcro flaps to release all the air. It will take a minimum of a minute to deflate the equipment.
Strategically place the corners towards the center of the inflatable to evenly distribute the vinyl so it’s easier to roll up. In other words, you don’t want a bunch of the material to be all on 1 side. You want the inflatable material as evenly distributed as possible.
You will typically roll 14-foot jumpers up in ¼ sections. Meaning, you simply take 1 side and fold it towards the center a few feet. Then take the opposite side and do the exact same thing, mirroring what you just did. The result will be 2 sides folded towards the center of the jumper. Next, simply fold one side onto the other and you can roll up the inflatable.
To roll it up, start with the inflatable entrance because it has less material than the end of the inflatable. The goal is to roll the inflatable as tight as possible from the beginning to make the final roll as tight and narrow as possible so that you can more easily transport it back to our facilities.
Once the gear is rolled up, use the provided straps to wrap around the inflatable and tighten.
Place the gear onto the hand truck (dolly) and roll it to your vehicle.
Once at your vehicle, it’s helpful to place the blower on the ground a few feet back from under the tailgate. This will allow you to place the inflatable onto the blower to use as leverage. Again, we will show you this process in person during pick-up.
Return the inflatable and all supplied materials to us at our shop at the agreed-upon time.
We will unload the gear for you at the shop.
Do you send me instructions for set-up & tear-down?
Yes, we send an email with full instruction and demonstration videos for all set-up and tear-down procedures. We will also show you this process in person during pick-up!
When can I return the rental?
Every Monday between 8:00 AM and 1:00 PM Pacific Time.
Is there an inflatable set-up demonstration video?
Yes, you can watch an inflatable training video here - https://www.youtube.com/watch?v=Spt1A7iptNI
Is there a demonstration video for tear-down?
Yes, there are actually 2 videos available, you can watch Part 1 here - https://www.youtube.com/watch?v=w9-pWIhnT-Q and Part 2 here - https://www.youtube.com/watch?v=sDgXuEHK6GM.
Do I get a discount if I choose will call vs. delivery?
Our pricing is the same for both will call and delivery service. We do not offer a discount since you get to keep your rental longer, which allows a lot more flexibility for your party or event.